Reservation change and cancellation policies

  1. To modify or cancel your reservation you must request it at +52 (622) 226 18 18 EXT. 01 or cell phone +52 (622) 163 27 32 with a minimum notice of 48 hours before the date of arrival at the hotel, providing your confirmation code(s).
  2. If the change or cancellation is not made in the time and manner mentioned above, the charge for the amount of one night plus taxes for each room will be made to the credit card with which the reservation was guaranteed or on the transfer that has been carried out.
  3. If the guest does not show up at the hotel, the “No Show” charge will be applied only for the first night per reserved room to the credit card with which the reservation was guaranteed or in the transfer that has been made and The room is ready in case you arrive in the early morning.
  • Occupancy is for 2 adults and 2 children under 12 years of age. There will be an additional charge per extra person of $300.00 pesos.
  • 100% smoke-free rooms.
  • Do not bring coolers and/or food into common areas.
  • Pets are not allowed.
  • You can remain in the pool area without removing your bracelet, as long as you have checked in your room first.
CHECK IN TIME: 4:00 p.m. CHECK OUT TIME: 12:00 hrs *At the time of Check In, a deposit of $500.00 pesos in cash will be requested as a guarantee or damage to the room. LATE CHECK OUT: • 1 HOUR 20% • 2 HOURS 30% • 3 HOURS AT HALF DAY 50%
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